The Catholic University of America

CardinalPAY Frequently Asked Questions

What is CardinalPAY?
CardinalPAY is Catholic University's system for electronic billing, on-line payments, and direct deposit of refunds.

What is e-billing?
All student account billing is completed electronically.  In this process students and their Authorized Payers receive e-mail notifications that their billing statements are available for viewing on-line.  The on-line statements can be printed by selecting the PDF icon on the right-hand side of the statement view screen.

How often are billing statements generated?
Billing statements are generated on the 15th of each month.  If the university is closed on the 15th they are generated on the first business day after the 15th that the university is open.  Statements are generated for:

  • any student who owes a balance to the university.
  • any student who has a credit balance (or projected credit balance) with the university.
  • any student who has had account activity since the prior month's statement (even if their balance is zero).

I am an undergraduate applicant and want to pay my enrollment deposit.  Where can I get more information?
Please visit the Admissions web page, http://admissions.cua.edu.

I am trying to access CardinalPAY after logging into Cardinal Station, but nothing happens when I click CardinalPAY.

Pop-up blockers must be disabled in order for CardinalPAY to load properly.  If your pop-up blocker is disabled and you are still having problems accessing the site via the link in Cardinal Station, please contact the Computer Information Center at techsupport@cua.edu or (202) 319-4357.

I am a student, but I don't think that I have a CUA e-mail account; if I do, I don't know what it is or how to use it.
All students are issued an e-mail account by the University.  If you do not know your e-mail address or if you need help setting up and using your CUA e-mail, please contact the Computer Information Center at techsupport@cua.edu or (202) 319-4357.

I never use my CUA e-mail account because I have my own personal e-mail account.  Can the University send notifications to my personal e-mail account instead?
The CUA e-mail account is the University's official means of communication with students. Students can set their CUA e-mail to forward to other accounts.  If you need more help, please contact the Computer Information Center at techsupport@cua.edu or (202) 319-4357.  You may also add a second e-mail address to your CardinalPAY account by selecting the User Preferences menu option in CardinalPAY.

I am an Authorized Payer and I have forgotten my CardinalPAY password; how can I get a new one?
If you forget your password, go to the Authorized Payer CardinalPAY login page and click Forgot Password.  A new temporary password will be e-mailed to you.

When are payments due?

The due date is the Friday before the start of each semester.  Any charges billed after that date are due upon receipt although they will not be subject to late fees or interest assessments until they have been outstanding for at least 30 days. 

I am sponsored by a diocese/religious community/employer/embassy, etc. to pay all or part of my bill; should I set them up as an Authorized Payer in CardinalPAY?
Theological College seminarians should not set up their dioceses as Authorized Payers in CardinalPAY.  The dioceses receive custom paper billing statements from Enrollment Services.

Students sponsored in whole or in part by other third parties, such as an employer, religious community, embassy, etc., whose sponsor receives a custom paper billing statement from Enrollment Services should not set up these sponsors as Authorized Payers in CardinalPAY.

Sponsors billed directly with a custom statement by Enrollment Services should direct their payments to:  The Catholic University of America, Office of Enrollment Services, Attn: Payment, 620 Michigan Ave NE, Washington, DC  20064.

Please note: students who are sponsored by a third-party payer receiving custom billing statements will continue to receive the monthly CardinalPay statement.

I am a new student whose sponsor will be responsible for my bill and want to have a paper statement sent to my sponsor; what do I do?
Please contact Student Services Associate Angela Elum-Brooks at 202-319-5300 or elum@cua.edu.

How does a parent, guardian, or sponsor get set up as an Authorized Payer?
Students who wish to grant other individuals access to their account information (including notification of bills) must establish those individuals as Authorized Payers in CardinalPAY.  The university is unable to discuss or disclose account information to any person other than the student unless the student has established that individual(s) as an Authorized Payer on his or her account.  An Authorized Payer account should be established for each individual that a student wishes to have access to his or her account information.

Authorized Payers will have with their own login name and password for the CardinalPAY website where they can access billing statements and make online payments.  For information on how to establish an Authorized Payer on a student's account, see our Authorized Payer webpage.

The person responsible for my account doesn't have a computer.  How do they get a bill?
The student is ultimately responsible for ensuring that their bill gets paid.  The student can print out the PDF version of the on-line bill and provide it to whoever is responsible for the account.

Do I have to pay the bill on-line?
Only payments being made by e-check from a checking or savings account or by credit or debit card must be made on-line in CardinalPAY.  Payments in the form of cash, personal check, cashier's check, money order, and wire continue to be accepted outside of CardinalPAY.  If you wish to mail your payment, you can print out your on-line statement, detach the remittance coupon, and send the coupon with your check to the remittance address on the statement.  Payment sent without the remittance address, and payments sent via courier services likes FedEx or UPS should be sent to:  The Catholic University of America, Office of Enrollment Services, 620 Michigan Ave ME, Washington, DC  20064.  These payments can also be brought directly to the Office of Enrollment Services, W200 Fr. O'Connell Hall, from 9 am to 5 pm Monday through Friday.

Please note that if you are using a debit card to pay on-line, the card may have a daily transaction limit.  If you are using a debit card to make a payment and the transaction is not successful, please contact the financial institution which issued the debit card.

Is there a charge for making a payment on-line?
There is no charge for making an e-check payment.

A service charge in the amount of 2.75% of the payment amount is assessed for credit or debit card transactions by the processor; this is clearly displayed at the time of the on-line transaction.  The University receives only the amount being paid toward the student's account; it does not receive the service charge.

Please note that any refund of a credit or debit card payment does not refund the service charge.

What credit and debit cards are accepted in CardinalPAY?
Our processor accepts American Express, Discover, MasterCard and Visa.

If I want to pay with a credit or debit card, why am I being assessed a service charge?
The fee charged to the cardholder is assessed by the credit card company.

Can I make an e-check payment from any kind of checking or savings account?
Some checking accounts, such as investment accounts, money market accounts, home equity loans, and HELOCs (home equity line of credit) do not allow on-line (ACH) payments, such as the CardinalPAY e-check payment option.  Please check with the financial institution which holds the account to find out if it allows an on-line (ACH) payment before you do the payment transaction.

Can payments from foreign bank accounts be accepted?
All payments must be in U.S. funds.

My e-check payment was returned by my financial institution.  Can you tell me why?
While the on-line payment process validates the routing number, it does not validate the account number or the funds available status of the account.  The reasons vary, but most returned e-check transactions seem to be due to incorrect entry of the account number in the on-line payment system.  The rest seem to be due to insufficient funds in the bank account.  The University has no information about the reason for a transaction not clearing the customer's bank account, which is why we refer the parent or student to their financial institution. 

What is the "profile" I see on the payment page?
When you make a payment in CardinalPAY, you can save the bank account or credit/debit card information as a payment profile, if you wish.  Then when you use CardinalPAY to make a payment later, you will see this profile, with whatever name you gave it, such as "myckngacct," on the drop-down list of payment options, along with credit card and e-check.  You do not have to save your payment information, but this option is there if you want it.

Who can see the student's history of payments in CardinalPAY?
The student can see all of the payments made on his or her account in CardinalPAY.  Authorized Payers can see only their own payment transactions.  Any Authorized Payer can see the entire real-time account for the term, including all payments, in CardinalPAY; they just can't identify who made what payments.

When will a payment made in CardinalPAY be reflected on the student's CUA account?
Payments are usually posted immediately, but always within 24 business hours, to the student's account.

Can I pay my housing deposit in CardinalPAY?
Yes, you can pay your housing deposit, as well as make payments toward your tuition and fees, in CardinalPAY.  Just be sure to select "Housing Deposit" as the item which you wish to pay.

I am already on direct deposit for my paycheck; does my student refund direct deposit go through Payroll?
Student refund direct deposits are processed through CardinalPAY, not through Payroll direct deposit.  You need to enroll in direct deposit for your refund in CardinalPAY.

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