The Office of Enrollment Services recognizes that parents play an important role in the success of their college students. The information and resources on this page are designed to assist parents as they navigate their students towards independent management of their own academic and administrative responsibilities.
While we are always happy to assist parents with general inquiries, access to a student’s academic and financial information can not be granted to anyone other than the student without the student’s prior written consent. In order for us to release a transcript to or discuss a student’s registration or account with a parent, the student must authorize us to do so. See our student records privacy page for more information.
The Office of Enrollment Services does not mail grade reports. Students can view their grades, print copies of their unofficial transcript, and request official transcripts in Cardinal Station. Additional information is available on our Transcript page.
Parents wishing to obtain grade information or transcript copies are encouraged to obtain this information directly from their student. Students may request that an official transcript be mailed to their parents by submitting an official transcript request in Cardinal Station.
Parents may not request transcript copies on their student’s behalf unless the student has submitted an Education Record Release Form authorizing the release of their transcript to the parent. If such a release is on file in the Office of Enrollment Services, the parent may complete a transcript request form to obtain a copy of the student’s transcript. Transcripts will not automatically be sent each term; a new transcript request must be submitted each time a transcript is desired.
Parents may request proof of enrollment for their student. Unless a student has restricted release of their directory information, a signed release from the student is not necessary to obtain CUA’s standard proof of enrollment letter. This letter includes the student’s name, address, dates of attendance, enrollment status (i.e., full-time, part-time, etc.), and program of study.
Grade point average, class schedule, and anticipated graduation date can not be included in the proof of enrollment letter unless the student has submitted an Education Record Release Form authorizing the release of this information to the parent. These items are not considered directory information and can not be released to anyone other than the student without the student’s written consent. Students may request a proof of enrollment to include this information by visiting the Office of Enrollment Services in person.
CUA account statements are available electronically through the CardinalPAY website.
Notification of statements is emailed to the student’s CUA email address and to any additional email address designated by the student through the CardinalPAY system. Statements are not sent to parents unless the student has designated the parent as a recipient in CardinalPAY. Additional information is available in the Authorized Payer section, below.
Students can access the CardinalPAY website through the hyperlink in the Finances section of their Cardinal Station Student Center. Authorized Payers can access CardinalPAY here: https://quikpayasp.com/cua/tuitionandfees/authorized.do.
Instructions on how to read your statement are available here. Payment due dates are listed on each statement. Failure to remit the “Amount Due this Invoice” to the University by the listed due date may result in late payment fees, interest charges, and registration or transcript holds.
Billing and Due Dates
Statements are issued each month on the 15th of the month. If the university is closed on the 15th they are issued on the first business day after the 15th that the university is open. Statements are generated for:
- any student who owes a balance to the university;
- any student who has a credit balance (or projected credit balance) with the university;
- any student who has had account activity since the prior month's statement (even if their balance is zero).
Payments to your student’s account may be made in person in the Office of Enrollment Services, electronically via CardianlPAY, or by mail. Payment is accepted by Cardinal Card, cash, check, money order, wire, credit/debit card (American Express, MasterCard, Discover), and electronically through a checking or savings account (e-Check). Additional information about payment options, including instructions for payments sent via mail, is available here.
CUA also offers students the flexibility of a monthly payment option through Tuition Management Systems. Information about the payment plan option, including instructions for enrollment in the plan, is available here.
Students and Parent PLUS borrowers who anticipate a refund due to an overpayment of their student account are encouraged to sign up for direct deposit through CardinalPAY.
· Students can access the CardinalPAY website through the hyperlink in the Finances section of their Cardinal Station Student Center. Once in CardinalPAY, follow the instructions outlined here.
· Parent PLUS borrowers must be set up as Authorized Payers in CardinalPAY to enroll in direct deposit. The borrower will need to contact email@example.com with their student’s name and ID to request a Parent ID Number. Once the number is obtained, the borrower should log in to CardinalPAY at https://quikpayasp.com/cua/tuitionandfees/authorized.do, select the Direct Deposit menu option, enter their CUA Parent ID Number, and follow the instructions outlined here.
Refunds are issued to PLUS loan borrowers when the PLUS loan disbursement results in an overpayment of the student account. If a balance is owed on the account at the time of the PLUS loan disbursement, no refund will be issued to the PLUS loan borrower. If the account enters into a credit balance at a later date due to additional payments or credits, the resulting refund will be issued to the student rather than to the PLUS loan borrower.
Parent PLUS borrowers who wish to have refunds of Parent PLUS funds issued to their student should complete and return the Parent PLUS Loan Refund Authorization form.
Refunds for those not signed up for direct deposit will be issued in the form of a paper check and mailed to the home address on record. Student refund checks will be held for pick-up in the Office of Enrollment Services for ten business days before being mailed unless the student sends a request to firstname.lastname@example.org specifying that the check should not be held for pick-up.
Forms 1098t are mailed to the student’s home address no later than January 31st of each year. This form can also be accessed via the www.1098t.com website.
The information reported on the 1098t form reflects the calendar year in which items are billed or credited to a student’s account, regardless of the term(s) to which these amounts are associated. The 1098-T form is not the definitive supporting document for a taxpayer's return. Students and parents should use their own financial records, including their CUA billing statements, to support their claim for any tax credit or education deduction.
Additional tax information can be found through the Student Financial Services section of our website.
All domestic students billed for 12 or more credits and all International students (regardless of the number of credits) are required to carry medical insurance. These students will automatically be enrolled in the CUA Student Medical Insurance plan unless an online waiver is submitted by the enrollment deadline. Students electing to waive coverage must complete the online waiver by the published deadline each academic year, regardless of whether the plan was waived in previous years.
Since the number of credits in which a student is enrolled can not be definitively determined until the drop/add period has ended, students who CUA anticipates will be enrolled in 12+ credits by the end of the drop/add period will have a charge for the Student Medical Plan on their initial Fall term billing statements unless an online waiver has been submitted. The presence of this charge on the billing statement does not indicate that the student has already been enrolled in the plan.
Domestic students billed for 12 or more credits and International Students
Domestic students billed for 12 or more credits and International students who do not wish to enroll in the plan must complete the online waiver at http://studentinsurance.cua.edu by the end of the drop/add period. (International students should follow the additional instructions listed at that website.) Students who complete the online waiver will have the charge for the plan removed from their account within one week of submission of the waiver. Domestic students billed for 12 or more credits and International students who do not complete the online waiver by the end of the drop/add period will be enrolled in the plan by default.
Domestic students billed for less than 12 credits
Domestic students billed for less than 12 credits will not be automatically enrolled in the plan. If a charge for the plan has previously appeared on their account, the charge will be removed once the drop/add period has ended. (These students may complete the online waiver at http://studentinsurance.cua.edu to have the charge removed from their account sooner. The charge will be removed from their account within one week of submission of the waiver.)
Domestic students billed for less than 12 credits may voluntarily enroll in the Student Medical Plan at http://studentinsurance.cua.edu. Once enrollment has been processed, a charge will be assessed to their student account.
Unable to attend our orientation presentation? View the slides here.